Plans, Shipping & Refund Policies

1

Plan Related

  • Every TRH plan is associated with a Reading Duration which is usually 30 days. The reading duration commences from the date of delivery and hence you will not lose out on the number of days to complete reading the book
  • Payments made to the plan are non-refundable. If you want to make any changes to your plan you can reach out to +91 7738632484 or [ help@thereadinghabit.in ]
2

Cancellations & Refunds

  • - Payments made to the plan are non-refundable. If you want to make any changes to your plan you can reach out to +91 7738632484 or [ help@thereadinghabit.in ]
  • Plan cancellations, refunds are processed only in case of exceptional circumstances when TRH is unable to deliver books to a specific address or if there is a duplicate payment made against the plan.
  • Security Deposits are refunded within 7 days of the end of the subscriotion plan
3

Shipping - Books Delivery

  1. For Home Delivery which are enabled for subscribers in Bangalore, orders are shipped through local courier companies & delivery agents
  2. Orders are shipped from the TRH warehouse within 5 days after the order confirmation date. Order delivery related alerts will be communicated to the customer from time to time
  3. Customers can expect the delivery of the books between 2 to 10 days of placing the Books order on the TRH Website.
  4. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration
  5. Your Reading duration will start from your delivery date. For example: If you have subscribed to a monthly plan, you will have 30 days from delivery date to complete reading the books. You will be expected to initiate the return on or before the 30th day and request a new set of books
  6. You have to choose the total number of the books in the plan. If you have subscribed for 6 books then the TRM platfrom will allow you to checkout with 6 books only; you will not be able to checkout with less than 6 books in the cart
4

Shipping - Return Books

Your information may be disclosed

  • You are expected to return books as per the end of the reading duration. You will have a 3 days grace period for initiating the return of the books and requesting new books if applicable. If the request has not been initiated then it is assumed to be extended for the next cycle and you will forfeit one cycle of reading books
  • You can opt to retain books for a maximum period of 2 reading cycles, after which the full set of books needs to be returned back and a fresh set of books issues. For every book which has been retained beyond 2 reading cycles there is a penalty of Rs.2 per day per book which get applied and will need to be settled separately / recovered from the deposit amount
  • While initiating a return of books, you will also need to select the next set of books as applicable. It is important to note that the delivery of the next set of books and the pick up of the old set of books will happen at the same time and you are eligible for 1 free combined delivery and pickup every month
  • If the pickup & delivery are done separately then there will be additional shipping charges levied based on your location and Zipcode. These additional shipping charges will be borne by you (the customer)
  • After initiating the return a delivery pickup will be scheduled within 5 working days and the new set of books will be delivered. The new reading duration starts from the delivery of the new set of books
  • It is to be noted that irrespective of the delivery and pickup timelines you will get the full number of days in the reading duration as provided in your subscription plan
5

Loss & Damage of Books

  • In the unfortunate event of you losing or damaging any of the books, you are requested to contact us and inform us of the same. You can reach us on the Contact Us Page
  • You will have to pay the written down value of the book and clear the dues as a separate payment. You are advised to make the payment within 7 days failing which the remainder of your subscription will be paused. if the dues remain unpaid then the amount will be recovered from the deposit at the end of the subscription plan

Last Updated: 2024-07-02 3:30 PM